Refund policy

Understanding Our Return & Refund Policy

At Avarati, we want you to love your purchase. If you’re not fully satisfied, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

  • Items must be unworn, unused, with tags attached

  • Must be returned in original packaging

  • Must include proof of purchase (receipt or order confirmation)

Items returned without prior authorization will not be accepted.

How to Start a Return

  1. Contact us at info@avarati.com within 30 days of delivery.

  2. If your return is approved, we will send you:

    • A return shipping label

    • Instructions for sending your item back

Return Shipping Costs

  • Customer is responsible for return shipping if the return is due to change of mind or size exchange.

  • Avarati covers return shipping if the item is damaged, defective, or incorrect.

Custom Orders

Custom-made or personalized items cannot be returned or cancelled, unless they arrive damaged or incorrect.

Damages & Issues

If you receive a damaged or wrong item, contact us immediately with photos so we can evaluate the issue and offer a replacement, refund, or resolution.

Exchanges

To exchange an item, return the original item using the standard return process. After it's accepted, you can place a new order for the item you want.

Order Cancellations

Orders can be cancelled only before they are processed for shipping.
If your order has already been shipped, you must wait until it arrives and then request a return.
Shipping fees will not be refunded once the order has been dispatched.

Order Never Arrived / Lost Package Claims

If your order is lost in transit, marked delivered but not received, or has not arrived within the expected timeframe, please contact us at info@avarati.com.

We will:

  • Contact the courier to investigate the shipment, and

  • Offer either a replacement or refund depending on the investigation outcome.

Claims must be submitted within 30 days from the estimated delivery date.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval status.

  • Approved refunds are processed back to your original payment method within 10 business days.

  • Please note your bank may take additional time to reflect the refund.

If more than 10 business days have passed since your return was approved and you haven’t received a refund, please contact us at info@avarati.com.

Customer Support

Support Hours: Monday to Friday, 9 AM – 5 PM
Email: info@avarati.com 
Phone: +44 7886 046468